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Known Software Issues

Below are the currently known issues in NP-View along with the available workarounds. These issues will be addressed as part of the upcoming release. If you are experiencing an issue not covered in this document, please contact Technical Support at: support@network-perception.com

 

1. The menu does not load properly: has odd symbols or help text

  • Desktop
    • Click on “View” and “Force Reload” the page or use the hotkey (Ctrl + Shift + R)

    • Or open NP View Desktop in a browser window
      • Open a web browser (Chrome/Edge) with your NP-View still running
      • Type “localhost:8080” in the address bar to load NP-View in a browser window
    • Click the 3 dot menu at the top right and select “More Tools”, then “Developer Tools” or use the hotkey (Ctrl + Shift + i)

    • With Developer tools open, Click and hold the “Refresh” Button then click “Empty Cache and Hard Reload”

  • Server
    • In web browser (Chrome/Edge), click on the refresh symbol or use the hotkey (Ctrl + Shift + R)
    • Or
    • Click the 3 dot menu at the top right and select “More Tools”, then “Developer Tools” or use the hotkey (Ctrl + Shift + i)

    • With Developer tools open, Click and hold the “Refresh” Button then click “Empty Cache and Hard Reload”

    • NOTE: Firefox – Hold down “Ctrl + Shift + R” key or hold down Ctrl and press F5

2. Typing into a field in NP-View Desktop doesn’t register any text

Reset window focus (This may not always work)

  • Alt+Tab out of the application
  • Alt+Tab back into the application

Login to NP-View Desktop via web browser

  • Open a web browser (Chrome/Edge) with NP-View still running
  • Type “localhost:8080” in the address bar to load NP-View in a browser window

 

3. Following an update NP-View Workspace hangs on “Preparing your workspace, hang on..”

  • Desktop
    • Go to “View” drop down menu at the top of your NP-View Window
    • Select “Force Reload”

    • Or Open a web browser (Chrome/Edge) with your NP-View still running
    • Type “localhost:8080” in the address bar to load NP-View in a browser window

    • Sign into NP-View and select a workspace
    • Click the 3 dot menu at the top right and select “More Tools”, then “Developer Tools” or use the hotkey (Ctrl + Shift + i)

    • Click and hold the “Refresh” Button then click “Empty Cache and Hard Reload”

  • Server
    • In web browser (Chrome/Edge), click on the refresh symbol or use the hotkey (Ctrl + Shift + R)
    • Or
    • Click the 3 dot menu at the top right and select “More Tools”, then “Developer Tools” or use the hotkey (Ctrl + Shift + i)

    • NOTE: Firefox – Hold down “Ctrl + Shift + R” key or hold down Ctrl and press F5

4. Collapse is shown by Default in Object Menu (Expand option unavailable in right click menu)

  • Right click on the object and click on collapse

  • Right click on the object again and click on expand

 

 

 

 

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