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Configuring NP-View Desktop

System Performance

NP-View Desktop is a resource intensive application.  For best performance, please ensure your system’s Power plan is set to High performance.

If you have administrator access, you can enable Ultimate Performance by opening the command prompt as administrator and copy paste: powercfg -duplicatescheme e9a42b02-d5df-448d-aa00-03f14749eb61 and press enter.

Windows control panel:


First Login

  • Upon first login, NP-View Desktop will require you to create an administrator account. Fill in the required information and click the “Create the NP-View administrator account” button. The password can be as simple or as complex as the user desires but needs to be at least 8 characters.
    • Local authentication is for users who wish to add an additional layer of protection. With this, the user can use whatever e-mail address and password they choose. If the user logs out of the system, the user id and password will be required upon subsequent application launches.  Otherwise, the session remains open and authentication is not required.
  • Read and accept the user agreement.
  • Next, you will need to enter your license key.  Once input, click the “Add license key” button.
  • Select your preferences for checking for automatic updates (requires internet access) and participation in our voluntary improvement program. Both selections use a slider that is default to off. To opt in, click the button and it will slide to the right. Click the save preferences button to complete.
  • Next click the get started button

User Menu

Access to the Help Center, License Manager, Update Manager and other administrative functions can be found on the User Menu located in the top-right corner of the Workspaces page.

Getting Started

On the Workspaces Page,  NP-View provides a demo workspace as well as the ability to start creating your own workspaces.  Click here to learn more about using workspaces.

Software Version

If you contact technical support, they will ask you for the software edition and version you are running. It can be found on the bottom left corner of the home screen.

Software Uninstall

To uninstall NP-View Desktop,

  • Windows 10/11: use the add or remove programs feature to remove the software
    • Use the add or remove programs feature to remove the software
    • Delete folder: ~AppData/Roaming/NP-View
    • Delete folder: ~AppData/Local/Programs/NP-View
    • Delete folder: ~AppData/Local/np-view-updater

Password Reset

Remove the file at the location listed below and restart the application to input your credentials.

  • Windows: Delete the file ~AppData/Roaming/NP-View/db/auth_provider.cfg and then restart NP-View.

License Changes / Upgrades

If you input a new license key from network perception, the user must log out and log back in for the changes to take effect. Note that the license key function is only available from the home screen (not from within a workspace).

Upload File Size Limit

NP-View enforces a maximum file size of 200MB by default. To change it, the config.ini file must be edited and the following row added:  MAX_IMPORT_SIZE=<size in bytes>. For example:  MAX_IMPORT_SIZE=209715200 which corresponds to 200MB.

  • Windows: the config.ini file can be found at:  ~AppData/Roaming/NP-View/config.ini

Windows Path/File Name Length Limit

Microsoft Windows has a MAX_PATH limit of 256 characters.  If the path and filename exceed 256 characters, the file import will fail.

For example:  C:\Users\<username>\AppData\Roaming\NP-View\db\workspace\<np-view-user>@<workspace>\devices\<filename>

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